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Why is Summit Telecom cheaper than other major telecoms and VOIP providers?
Summit Telecom keeps our overhead low and passes the savings on to our customers.

Why doesn’t Summit Telecom charge for additional features?
Summit Telecom standard and PBX lines are run on an open source Asterisk SIP Protocol. Since there is a minimal overhead cost to provide these features, we decided to pass them on as standard features to you at no additional cost.

How can Summit Telecom guarantee a fixed monthly service charge when other major providers don’t?
Summit Telecom recognizes customer frustration with confusing phone bills that end up being much more than the “quoted price” (not to mention the inability to dispute charges) with other utility companies. That’s why we’re changing the way a phone company is run – you’ll never see expensive and confusing miscellaneous taxes and fees on your bill.

How is my billing cycle set up?
Your billing cycle is based on the date you start service. For example, if your first day of service is March 8^th then your bill will due on the 8^th of every month.

Can I pay my bill online?
We plan to add a “Manage My Account” section to dialsummit.com in late 2009. Customers will receive an email announcing when this feature is available.

Can I find details on my account, such as call log, online?
Telephone companies waste millions of natural resources every year by mailing detailed billing and call logs. In late 2009, Summit Telecom will launch our environmentally conscious solution by providing account details online at www.dialsummit.com. (Customers will receive an email announcing when this feature is available.) Until then, we’ll be mailing paper statements.

What level of support can I expect from Summit Telecom?
Summit Telecom has a 24/7 technical support line. And, we offer same day onsite service for any problem during business hours. Contact technical support at (970) 776-5882.

Is Summit Telecom insured?
Yes.